Help that meets you where you are.
The apps are open-source and free. Most teams install and run them themselves. When you need help, you have three options, in this order: read the docs, open a GitHub issue, or talk to a partner. The partner programme is the only paid track and we ship implementations through it, never gate features behind it.
Three steps, in order.
Most questions don't need to reach us. Start with the docs. If you're stuck, open an issue. If you need someone to do it for you, talk to a partner.
Read the docs first.
Every app at docs.conduction.nl ships with installation, configuration, schema, and recipe guides. The /docs section covers what we'd answer first in support tickets.
Open a GitHub issue.
For bugs, feature requests, and questions that aren't in the docs. We triage daily on the ConductionNL org. Public issues stay public, security issues go through coordinated disclosure.
Talk to a partner.
For implementations, hosting, and regulated rollouts. Partners take it from "I want this" to "this is in production". The /partners directory lists every certified team.
What each tier ships.
Three tiers reflect how deep the partnership runs. Every tier installs the same apps. The differences are in process, response time, and the joint roadmap.
Implementation, on demand.
Self-certified on the apps. Installs and configures for one or two clients in a region or sector.
- Listed in /partners
- Quarterly product calls
- Community Slack access
Certified on the apps you ship.
Conduction-certified per app. Joint go-to-market on tenders. Higher SLA on shared customers.
- Per-app certification badge
- Co-marketed on /partners
- Monthly architecture sync
- Joint tender response
Shared roadmap, shared release.
Conduction's deepest partners. Shared release cadence, hosting offerings, joint roadmap on the apps that matter.
- Joint roadmap input
- Shared release branches
- Hosting offering ships co-branded
- Bi-weekly leadership sync